Job
Postings
Come join our team!
Send your resume to hire-me@dcexcelbpo now.
Open Job Positions
Job Description
Key Responsibilities
1. Customer Relationship Management
• Act as the primary technical point of contact for assigned customers.
• Build and maintain strong relationships with clients to understand their business needs and goals.
• Ensure customer satisfaction and long-term engagement with the company’s products/services.
2. Technical Support & Problem-Solving
• Provide technical guidance and troubleshooting assistance.
• Work with internal support teams to resolve complex customer issues.
• Offer best practices, optimizations, and proactive solutions to prevent potential issues.
3. Product & Service Advocacy
• Educate customers on product features, updates, and best use cases.
• Assist in product adoption and implementation strategies.
• Gather customer feedback to help improve the product roadmap.
4. Project & Risk Management
• Monitor account health and identify risks before they impact customer success.
• Develop action plans for issue resolution and long-term strategic initiatives.
• Ensure smooth onboarding and integration of products into the customer’s workflow.
Required Skills & Qualifications
• Customer-Focused Mindset: Ability to understand customer needs and deliver tailored solutions.
• Problem-Solving Skills: Ability to troubleshoot and resolve technical issues efficiently.
• Communication & Interpersonal Skills: Strong ability to explain technical concepts to non-technical users.
• Project Management: Ability to manage multiple client accounts and projects simultaneously.
• Collaboration: Work closely with internal teams such as sales, engineering, and support.
Education & Experience
• Bachelor’s degree in Computer Science, IT or a related field (preferred).
• Experience in customer-facing technical roles, such as technical support, solutions engineering, or customer success.
• Call center experience is a big plus.
• Familiarity with Microsoft Tools, Jira and the like.
Conditions
• Must be able to work during Australian working hours from Mondays to Fridays.
• Must be able to work on Hybrid arrangement. 2x a week in Paranaque Office.
• Must have their own good working computer, headset, webcam and stable Internet connection
How outsourcing works?
Requirement Assessment & Talent Pairing
We evaluate your specific requirements and apply a thorough selection process to match you with highly qualified professionals who fit both your objectives and company culture.
Integrated Onboarding Experience
DCExcel manages the entire onboarding process—including background checks—to ensure your new team members integrate smoothly into your operations, with minimal disruption to your workflow.